Refund and Returns Policy
Effective Date: December 27, 2024
At XanoBabyMilk, we are committed to providing high-quality baby milk products to ensure your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the details below for more information.
1. Returns Eligibility
We understand that sometimes products may not meet your expectations or may have issues. You can request a return or refund under the following conditions:
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Damaged or Defective Products: If your product arrives damaged or defective, you can return it for a full refund or replacement within 14 days of receipt.
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Incorrect Product: If you receive the wrong product, please contact us within 14 days for a return and exchange.
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Unopened Products: If you change your mind about your purchase, you may return unopened products within 14 days of delivery. The item must be in its original, unused condition and packaging.
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Hygiene Products: For safety and hygiene reasons, we do not accept returns on opened baby milk products unless they are defective or incorrect.
2. How to Initiate a Return or Refund
If you wish to return a product, please follow these steps:
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Contact Us: Reach out to our customer service team by email at contact@xanobabymilk.com or call us at (931) 827-2252. Include your order number, details of the issue, and whether you would like a refund or a replacement.
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Return Authorization: After reviewing your request, we will provide you with a return authorization and further instructions on how to send back the item.
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Shipping the Product Back: You are responsible for return shipping costs unless the product is defective or incorrect. Please use a secure shipping method with tracking to ensure the item reaches us safely.
3. Refund Process
Once we receive the returned product, we will inspect it to ensure it meets our return conditions. If the return is approved:
- Refund Method: Refunds will be issued to the original payment method within 7–10 business days.
- Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect items).
4. Exchanges
If you would like to exchange an item for a different size, flavor, or product, please follow the return process and place a new order for the desired product. Returns for exchanges are subject to the same terms as our refund policy.
5. Non-returnable Items
The following items cannot be returned:
- Opened or used baby milk products (unless defective or incorrect)
- Products marked as non-returnable at the time of purchase
6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please check with your bank or credit card provider. It may take additional time for the refund to be reflected in your account. If you have done so and still have not received your refund, please contact us at contact@xanobabymilk.com.
7. Contact Us
For any questions or assistance regarding returns or refunds, please contact our customer service team:
- Email: contact@xanobabymilk.com
- Phone: (931) 827-2252
- Address: 134 White Dirt Hollow Rd, Tennessee Ridge, Tennessee 37178, USA
