Sales Policy

Effective Date: December 27, 2024

At XanoBabyMilk, we are committed to providing high-quality baby milk products and excellent customer service. This Sales Policy outlines the terms and conditions governing purchases made through our website, xanobabymilk.com. By purchasing from us, you agree to the terms outlined below.

1. Product Availability

We strive to maintain accurate stock levels and ensure the availability of our products. However, if an item you order is out of stock or unavailable for any reason, we will notify you promptly. In such cases, you will be offered the option to either:

  • Wait for the product to become available again.
  • Choose an alternative product.
  • Cancel the order for a full refund.

2. Ordering Process

To place an order, follow these steps:

  1. Select Products: Browse our website and add the desired baby milk products to your shopping cart.
  2. Provide Information: Fill in your billing and shipping details accurately.
  3. Payment: Complete payment through our secure checkout system using accepted payment methods.
  4. Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with your order details.

By completing your order, you agree to purchase the selected items and accept the terms and conditions of this Sales Policy.

3. Pricing and Payment

  • Prices: All prices listed on our website are in U.S. dollars and include applicable taxes, unless otherwise stated. We reserve the right to adjust prices at any time without prior notice.
  • Payment Methods: We accept major credit cards, debit cards, and other payment methods available during checkout. Payments are processed securely through trusted payment gateways.
  • Discounts and Promotions: Any discounts or promotional offers applied to your order will be clearly stated at checkout. Discounts cannot be applied after an order has been placed.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs are calculated based on the delivery address and will be shown during the checkout process.
  • Shipping Time: We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location and the shipping method chosen. You will receive tracking information once your order is shipped.
  • Shipping Delays: While we strive to meet delivery estimates, external factors (e.g., weather, holidays, carrier delays) may occasionally cause delays. We are not responsible for such delays but will do our best to assist in tracking your order.

5. Order Modifications and Cancellations

  • Modifications: Once your order is confirmed, it is processed quickly. Modifications to the order may not be possible. If you need to change your order, please contact us as soon as possible at contact@xanobabymilk.com.
  • Cancellations: If you wish to cancel an order, please contact us immediately. If your order has not yet been shipped, we will process the cancellation and issue a full refund. Once an order has been shipped, you will need to follow our returns and refunds process.

6. Taxes and Duties

All prices displayed on our website include applicable sales tax for U.S. customers. For international orders, customs duties, taxes, and other fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the final price of the product.

7. Sales to Minors

Our products are intended for purchase by adults on behalf of their children. By placing an order, you affirm that you are at least 18 years of age. If we discover that an order has been placed by a minor, we reserve the right to cancel the order.

8. Limitation of Liability

XanoBabyMilk’s liability is limited to the purchase price of the products purchased. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products. This includes, but is not limited to, any loss of revenue, loss of business, or personal injury.

9. Product Information and Descriptions

We make every effort to ensure that the descriptions, images, and details of products on our website are accurate. However, we do not guarantee that all product information is complete, error-free, or up-to-date. If you receive a product that differs from what was described, please contact us immediately, and we will assist with a return or exchange.

10. Return and Refund Policy

Please refer to our Refund and Returns Policy for information on how to return items and request a refund.

11. Force Majeure

We are not responsible for failure to perform our obligations under this Sales Policy due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, or shipping delays.

12. Changes to This Sales Policy

We reserve the right to update or change this Sales Policy at any time. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this policy regularly.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us: