Shipping Policy

Effective Date: December 27, 2024

Contact Information

Address: 134 White Dirt Hollow Rd, Tennessee Ridge, Tennessee (TN), 37178, USA
Phone Number: (931) 827-2252
Email: contact@xanobabymilk.com

1. Introduction

This Shipment Policy outlines the shipping terms and conditions for orders placed with Xano Baby Milk. By placing an order with us, you agree to the terms outlined in this policy. Our goal is to deliver your products quickly and securely.

2. Shipping Locations

We offer shipping to U.S. domestic addresses and select international locations. Certain products may be restricted to specific regions or countries due to regulatory or shipping constraints. You will be informed if an item cannot be shipped to your location.

3. Shipping Methods and Delivery Timeframes

We offer a range of shipping options to meet your needs. The expected delivery times are estimates and may vary based on your location and the shipping option selected:

Standard Shipping: Generally delivers in 5-7 business days.
Expedited Shipping: Typically delivers in 2-3 business days.
Overnight Shipping: Delivered the next business day if the order is placed before 2 PM EST.

Delivery times are estimates and may vary due to factors such as weather conditions, holidays, or high shipping volumes.

4. Shipping Costs

Shipping fees are determined by the size, weight, and destination of your order. The shipping cost will be displayed during checkout before finalizing your purchase. We may also offer promotions such as free shipping, which will be shown during checkout if applicable.

5. Order Processing and Shipping Time

Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. Please note that orders are not processed on weekends or holidays.
Shipping Confirmation: Once your order has shipped, you will receive an email with tracking information to follow the progress of your shipment.

6. Delivery Address

Please ensure that your shipping address is correct and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details. If you need to update your shipping address after placing an order, please contact us immediately. We cannot change the address once the order has been dispatched.

7. Shipping Restrictions

International Shipping: For orders outside of the U.S., additional duties, taxes, and fees may apply. These are not included in the shipping cost and will be your responsibility upon delivery. Customs policies vary by country, so you should check with your local customs office for more details.
Restricted Products: Some products may not be available for shipping to certain locations due to shipping restrictions. You will be informed at checkout if any items cannot be shipped to your address.

8. Shipping Delays

We strive to ensure timely delivery, but delays can occur due to factors beyond our control, such as weather conditions, high shipping volumes, or issues with the shipping carrier. We are not responsible for delays caused by third-party carriers but will work with you to resolve any shipping issues.

9. Lost or Damaged Shipments

Lost Packages: If your package is lost during transit, please contact us within 7 days of the expected delivery date. We will assist you in tracking down the package or filing a claim with the carrier.
Damaged Packages: If your package is damaged upon arrival, please contact us immediately with photos of the damaged items and packaging. We will assist you in processing a return, replacement, or refund.

10. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package via the carrier’s website using the provided tracking number.

11. Customer Support

If you have any questions or concerns regarding shipping, please reach out to us:

Email: contact@xanobabymilk.com
Phone Number: (931) 827-2252
Address: 134 White Dirt Hollow Rd, Tennessee Ridge, Tennessee (TN), 37178, USA